# Lead Qualification Executive (Pre-Sales)
**Company:** Magical Nest
**Location:** HSR Layout, Bangalore (Work From Office)
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## About Magical Nest
Magical Nest is one of India's leading premium kids' room interior and furniture brands. We help families create beautiful, functional, and inspiring spaces for children through highly customized interior solutions.
We are looking for an energetic and customer-focused Lead Qualification Executive to become the first point of contact for prospective customers.
This role is far more than making calls. You will play a critical role in understanding customer requirements, qualifying leads, creating an exceptional first impression, and ensuring that every qualified customer is seamlessly handed over to our Senior Design Sales Consultants.
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## Key Responsibilities
### Customer Engagement
- Contact new leads generated through our website, social media, referrals, and marketing campaigns
- Handle incoming enquiries professionally and promptly
- Build rapport with prospective customers and understand their requirements
- Gather key information including project scope, timelines, budget, location, and expectations
### Lead Qualification
- Qualify leads based on predefined criteria
- Identify high-potential opportunities and prioritise them appropriately
- Maintain accurate customer information in the CRM
- Schedule consultations with Senior Design Sales Consultants
### Customer Experience
- Deliver an outstanding first interaction with every customer
- Clearly explain the Magical Nest design process and consultation journey
- Address basic customer questions confidently and professionally
- Ensure customers are well-informed before their consultation
### Coordination
- Coordinate with the sales team regarding scheduled consultations
- Ensure complete and accurate customer briefs are shared internally
- Follow up with customers to confirm appointments and maintain engagement
### CRM & Reporting
- Maintain accurate call notes and customer records
- Track lead status and follow-up activities
- Ensure timely updates within the CRM system
### Business Contribution
- Improve lead-to-consultation conversion rates
- Support the sales team in maintaining a healthy sales pipeline
- Deliver a consistently premium customer experience
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## Required Skills
- Excellent verbal communication skills in English and Hindi (additional regional languages are a plus)
- Strong written communication skills
- Excellent listening and questioning abilities
- Customer-first mindset
- Ability to build rapport quickly over phone and WhatsApp
- Strong organisational and follow-up skills
- Comfortable using CRM systems, Google Workspace, and Microsoft Office
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## Preferred Experience
- 2-5 years of experience in inside sales, pre-sales, lead qualification, customer success, or customer relationship management
- Experience in interiors, furniture, architecture, luxury retail, real estate, or home improvement industries is preferred but not mandatory
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## Ideal Candidate
We are looking for someone who:
- Loves talking to customers
- Is naturally curious and asks the right questions
- Has excellent communication and interpersonal skills
- Can identify serious buyers from casual enquiries
- Is organised, proactive, and detail-oriented
- Enjoys working in a fast-paced startup environment
- Understands that the first customer interaction often determines the entire customer experience
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## Success Metrics
- Lead response time
- Lead-to-consultation conversion rate
- Quality of lead qualification
- Appointment show-up rate
- Customer feedback on initial interaction
- CRM data accuracy
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## Work Location
HSR Layout, Bangalore (Work From Office)
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## Employment Type
Full-Time
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## Compensation
