Key Responsibilities:
- Manage end-to-end client relationships for legal products and services.
- Act as the primary point of contact for clients for queries, escalations, and ongoing support related to the platform.
- Assist users in understanding and effectively utilizing Lawttorney tools and features.
- Handle customer queries through multiple communication channels, including calls,
- WhatsApp, email, and others.
- Conduct regular follow-ups with existing clients to ensure satisfaction and continued
- engagement.
- Provide prompt and effective resolution to client issues with a customer-centric approach.
- Collaborate with internal teams to address technical or product-related concerns.
Requirements:
- Basic understanding of legal technology and AI-based legal tools.
- Strong communication and interpersonal skills.
- Customer-centric mindset with excellent problem-solving abilities.
- Ability to manage multiple client interactions and prioritize effectively.
- Proficiency in handling digital communication tools and platforms
Preferred Qualifications:
- Prior experience in customer support, preferably in legal tech or SaaS environments.
- Familiarity with CRM tools and client management systems.Key Competencies:
- Client Relationship Management
- Communication Skills
- Problem Solving
- Attention to Detail
- Adaptability and Responsiveness
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
