-
Responsible for ensuring overall good guest experiences during all tasting sessions.
-
Own and deliver the Tastings team’s targets.
-
Foster a positive and collaborative work environment.
-
Greet and assist visitors, providing a welcoming atmosphere and addressing inquiries.
-
Lead curated Tasting Experiences to provide exceptional tours and one-on-one attention to all guests. Share the winery's story and in-depth philosophy on wines and the vineyard.
-
Welcome and interact with guests at the Tour & Tastings registration counter.
-
Explain charges and batch timings available to guests.
-
Conduct the Tour and Tasting Session as per SOP.
-
Educate visitors about the winery's history, winemaking process, and different wine varietals.
-
Ensure the proper setup and presentation of wine-tasting areas.
-
Responsible for generating sales after the closure of the tasting session and suggesting to guests which wines/merchandise to buy.
-
Conduct a daily inventory of wines and glassware, keeping track on an Excel sheet.
-
Prepare periodic sales reports and maintain data for audits and reports.
-
Ensure proper cash handling and errorless depositing with accounts.
-
Handle any other responsibilities delegated by the superior from time to time.
-
Prepare and reconcile day-end cashouts.
Qualification - WSET Level 1/ WSET Level 2
