JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
We're seeking an experienced Event Services Specialist to join our Global Events Services Program for a premier technology client. In this pivotal role, you'll serve as a primary liaison for our meeting and event program, ensuring exceptional service delivery while supporting our best-in-class meeting and events organization. This customer-facing position requires strong communication skills and the ability to build positive relationships with clients and stakeholders while maintaining operational excellence through the implementation of global program standards. As an ideal candidate, you thrive in a fast-paced and constantly evolving environment, bringing a highly consultative and collaborative approach with the ability to manage multiple priorities independently. You'll have the opportunity to shape the future of our global events program while working with diverse stakeholders in a dynamic environment.
What your day-to-day will look like:
Drive service excellence as a program ambassador for Global Meeting & Events
Evaluate and assign event requests based on complexity and required support levels
Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
Guide customers through processes while aligning expectations with service capabilities
Collaborate with internal and external teams to resolve inquiries within established SLAs
Maintain and update customer-facing resources and documentation as necessary
Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
Support Event Services Program Manager with administrative duties and team audits (this role may evolve to include additional responsibilities as business needs develop such as venue sourcing and contract review services).
Required Qualifications:
4+ years of corporate meeting & events industry experience with international meeting and event management expertise
4+ years of customer service experience
Proven track record in event intake, venue sourcing, and meeting planning
Proficiency with event management technologies and Microsoft Office Suite
Experience working with third-party vendors and direct client interaction
Exceptional organizational and prioritization abilities with outstanding communication and interpersonal skills
Demonstrated problem-solving capabilities and ability to thrive in a fast-paced, dynamic environment
Flexibility to work across multiple time zones and accommodate international business hours for global events portfolio
Ability to stay calm under pressure and make decisions confidently while demonstrating agility in addressing shifting business needs.
Preferred Qualifications:
Experience with Strategic Meeting Management (SMM) programs
CMP certification or equivalent industry credentials
Knowledge of comprehensive meetings and events program delivery with operational excellence focus
Strong consultative approach and collaborative mindset
Ability to work independently while maintaining strong relationships
Adaptability to evolving business needs with passion for building and nurturing client relationships
Experience in tailoring solutions to diverse customer needs.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
