Senior Fashion Consultant – Couture & Client Relations
Job Summary
We are seeking a passionate, customer-focused, and fashion-forward Fashion Consultant to represent our couture house/luxury label. The ideal candidate will deliver an exceptional client experience by providing personalised styling consultations, building long-term client relationships, driving store sales, and maintaining the highest standards of luxury service. This role combines styling expertise with client relationship management (CRM) to cultivate brand loyalty and achieve sales targets.
Key Responsibilities: Client Relationship Management
- Build and nurture long-term relationships with existing and prospective clients.
- Maintain a comprehensive client database, including purchase history, preferences, measurements, and special occasions.
- Conduct regular follow-ups with clients regarding new collections, bespoke appointments, and exclusive events.
- Resolve customer queries and concerns professionally while ensuring exceptional after-sales service.
- Develop a loyal clientele through personalised styling recommendations and outstanding customer engagement.
Fashion Consulting & Styling
- Provide one-on-one fashion consultations tailored to each client's style, body type, lifestyle, and occasion.
- Guide clients through couture collections, customisations, fittings, and bespoke services.
- Stay updated on current fashion trends, luxury craftsmanship, fabrics, and seasonal collections.
- Coordinate with designers, production teams, or tailors to ensure client requirements are accurately communicated.
Store Sales & Business Development
- Achieve individual and team sales targets while maximising average transaction value.
- Identify cross-selling and upselling opportunities through personalised recommendations.
- Assist in executing store promotions, trunk shows, launches, and VIP shopping experiences.
- Monitor inventory availability and coordinate with the merchandising team to fulfil client requests.
- Prepare sales reports and provide insights on customer preferences and buying behaviour.
Store Presentation & Operations
- Ensure the boutique maintains impeccable visual merchandising standards.
- Uphold luxury service protocols and brand presentation guidelines.
- Assist in stock management, order processing, and inventory checks.
- Support day-to-day boutique operations while ensuring a seamless customer journey.
Qualifications
- Bachelor's degree or diploma in Fashion Design, Fashion Management, Retail Management, or a related field (preferred).
- 2–5 years of experience in luxury retail, couture, designer labels, or premium fashion brands.
- Proven track record of achieving sales targets and managing high-value clientele.
Required Skills
- Strong understanding of couture, luxury fashion, and styling principles.
- Excellent client relationship management and interpersonal skills.
- Outstanding communication and presentation abilities.
- Strong sales acumen with a consultative selling approach.
- Ability to manage VIP clients with professionalism and discretion.
- Knowledge of CRM software and retail POS systems.
- Attention to detail and commitment to delivering exceptional customer experiences.
- Ability to work flexible retail hours, including weekends and special events.
Key Performance Indicators (KPIs)
- Achievement of sales
- Client retention and repeat purchase rate.
- Customer satisfaction and service excellence.
- Average transaction value and conversion rate.
- Growth of personal client portfolio and CRM database.
- Contribution to boutique events and brand initiatives.
Preferred Attributes
- Passion for luxury fashion and couture craftsmanship.
- Strong personal style and professional grooming.
- Positive attitude, confidence, and relationship-building skills.
- Self-motivated with a proactive and solution-oriented mindset.
- Ability to thrive in a fast-paced luxury retail environment.
Pay: ₹15,000.00 - ₹60,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
