We are seeking a professional, friendly, and customer-oriented Front Office Executive to join our team. The ideal candidate will be the first point of contact for guests and visitors, ensuring a positive experience through excellent customer service, efficient communication, and smooth front desk operations.
Key Responsibilities:
- Greet and welcome guests, visitors, and clients in a professional manner.
- Manage check-ins, check-outs, reservations, and guest inquiries.
- Answer and direct phone calls, emails, and other communications promptly.
- Maintain accurate records of guest information and transactions.
- Handle customer requests, complaints, and concerns efficiently and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Process payments, invoices, and maintain cash handling procedures.
- Manage appointment schedules, bookings, and front desk operations.
- Ensure the reception area is clean, organized, and presentable at all times.
- Follow company policies, procedures, and service standards.
Requirements:
- High school diploma or equivalent; bachelor’s degree preferred.
- Previous experience in front office, reception, customer service, or hospitality is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office and basic computer applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional appearance and positive attitude.
- Flexible availability, including weekends and holidays if required.
Preferred Qualifications:
- Experience with hotel management or reservation systems.
- Knowledge of hospitality industry standards and practices.
- Strong problem-solving and organizational skills.
- Multilingual abilities are an advantage.
Benefits:
- Competitive salary.
- Employee discounts and benefits.
- Career growth and training opportunities.
- Health and wellness benefits (if applicable).
Job Type: Full-time
Schedule: Day Shift, Evening Shift, Weekends, and Holidays as Required
Location: THE ACACIA PARK - 9d, Thudiyalur Rd, Vasantham Nagar, Saravanampatti, Coimbatore, Tamil Nadu 641035
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
