Support Executive (L1 – Apple)
Ridham Enterprise Pvt. Ltd.
Ahmedabad, Gujarat
Full-time | Permanent
Salary: As per Experience
About Us
Ridham Enterprise Pvt. Ltd. is a leading IT Solutions company based in Ahmedabad, serving 250+ business customers across Gujarat and India. We specialize in Apple Enterprise Solutions, IT Infrastructure, Device Management (MDM), Zoho, Adobe, HP, Dell, and Managed IT Services.
We are looking for a passionate and customer-focused Support Executive (L1 – Apple) to join our growing Apple Support team.
Job Responsibilities
- Configure and set up Apple devices including iPhone, iPad, and Mac.
- Provide Level 1 technical support for iOS and macOS devices.
- Troubleshoot device, application, connectivity, and synchronization issues.
- Enroll and manage devices using MDM solutions such as Jamf, Scalefusion, or SOTI.
- Visit client locations for device deployment, installation, and troubleshooting.
- Guide users on Apple device usage, security, and best practices.
- Maintain support tickets and ensure timely resolution.
- Escalate complex issues to the L2/Implementation team.
- Maintain accurate device inventory and service records.
Required Skills & Qualifications
- 1–3 years of experience in IT Support, Desktop Support, or Apple Device Support.
- Good knowledge of Apple devices (iPhone, iPad, Mac).
- Working knowledge of iOS and macOS.
- Basic understanding of MDM platforms (Jamf, Scalefusion, SOTI, or similar) is preferred.
- Good communication and customer-handling skills.
- Fluent in English, Hindi, and Gujarati.
- Willingness to travel within Ahmedabad and Gujarat for client support.
- Immediate joiners or candidates with a short notice period will be preferred.
Preferred Qualifications
- Experience with Apple Business Manager.
- Apple Certified Support Professional (ACSP) certification is an added advantage.
- Experience working with an IT System Integrator, MSP, Apple Reseller, or Service Partner.
Why Join Ridham Enterprise?
- Opportunity to work with enterprise Apple deployments.
- Exposure to industry-leading MDM solutions.
- Learning and mentorship from experienced implementation professionals.
- Career growth into Apple Implementation and L2 Support roles.
- Friendly and growth-oriented work environment.
Job Location: Ahmedabad (Office + Client Site Visits)
Employment Type: Full-time, Permanent
If you have a passion for Apple technology and enjoy solving technical problems, we'd love to hear from you. Apply now and become part of our growing team!
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
