An Email Executive in an Internet Service Provider (ISP) company resolves customer technical/billing issues, handles service inquiries, and processes account upgrades via email. They act as the primary written communication link between subscribers and the company’s internal network, billing, or field operations teams.
Key Responsibilities:
- Email Management: Process and respond to incoming customer emails regarding service disruptions, plan renewals, and account inquiries within defined.
- Education: Bachelor's degree or equivalent diploma in IT, Communications, or a related field.
- Experience: 1–3 years in email support, online customer service, or a telecom/ISP environment. Freshers with exceptional English writing skills may be considered.
- Communication: Flawless written English, excellent reading comprehension, and professional email etiquette.
- Technical Aptitude: Basic understanding of networking (routers, IP addresses, bandwidth) is highly preferred.
- Tools: Proficiency in CRM software and ticketing/helpdesk tools. Strong typing speed and attention to detai
Pay: ₹14,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
