We are looking for a Public Relations Officer (PRO) with 1–2 years of experience in a hospital or healthcare environment. The candidate will be responsible for ensuring smooth coordination and communication between patients, patient parties, doctors, nurses, administration, and other hospital departments, while maintaining a positive patient experience.
Key Responsibilities & Requirements
- Act as the primary coordination point between patients, patient relatives, doctors, and hospital administration.
- Assist patients and attendants with their queries, concerns, and hospital-related requirements.
- Coordinate with doctors regarding consultations, appointments, follow-ups, and patient requirements.
- Ensure smooth communication between patients and different hospital departments.
- Coordinate with nursing, billing, pharmacy, laboratory, reception, and other support departments.
- Handle patient and patient-party complaints and ensure timely resolution.
- Follow up on patient requests and coordinate with the concerned department until closure.
- Guide patients and attendants regarding hospital procedures, services, facilities, and policies.
- Assist in coordinating admissions, transfers, consultations, and discharge-related requirements.
- Maintain professional and courteous communication with patients, attendants, doctors, and staff.
- Collect patient feedback and communicate important concerns to the administration.
- Escalate critical patient issues to the concerned senior authority promptly.
- Maintain proper records of complaints, feedback, requests, and follow-up activities.
- Support the administration in ensuring smooth day-to-day patient coordination.
- Maintain patient confidentiality and handle sensitive information professionally.
Qualification: BBA HM / MBA HA/ MHA.
Experience :
- 1–2 years of experience in a hospital, healthcare, patient relations, front office, or similar role.
- Strong communication, interpersonal, follow-up, and coordination skills.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
