Job Title: Customer Service Associate (UK Shift)
Location: Work from Office
Shift: UK Shift (Afternoon/Evening Hours)
Employment Type: Full-Time
About the Role
We are looking for enthusiastic and customer-focused Customer Service Associates to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences. This is a work-from-office role supporting customers during UK business hours.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information and timely resolution to customer concerns.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Escalate complex issues to the appropriate teams when necessary.
- Document customer interactions and update records accurately in the system.
- Follow company policies, processes, and quality standards.
- Meet individual and team performance targets.
Required Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills.
- Ability to listen actively and respond empathetically to customers.
- Good problem-solving and decision-making abilities.
- Basic computer proficiency and familiarity with MS Office applications.
- Ability to work effectively in a fast-paced environment.
- Willingness to work in UK shifts and from the office.
Preferred Qualifications
- Graduate or undergraduate candidates are welcome to apply.
- Previous experience in customer service, customer support, BPO, or call center roles is an advantage.
- Freshers with excellent communication skills are encouraged to apply.
What We Offer
- Competitive salary and performance incentives.
- Professional growth and career advancement opportunities.
- Supportive and collaborative work environment.
- Comprehensive training and onboarding program.
Ideal Candidate Profile
- Confident communicator with a customer-first mindset.
- Positive attitude and strong work ethic.
- Team player with a willingness to learn and adapt.
- Comfortable handling customer interactions professionally and efficiently.
Apply now and become part of a dynamic team delivering exceptional customer experiences to our UK customers.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Leave encashment
Work Location: In person
