THE WORK: Discover the opportunity to make a meaningful impact through collaboration and problem-solving. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and thrive in a supportive environment. Join us and be part of a journey that values your insights and dedication.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment promptly and efficiently.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies and standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Intermediate proficiency in Service Desk Voice Support.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Beginner communication skills.
Intermediate customer service skills.
Beginner analytical thinking skills.
Intermediate time management skills.
