Job Title: Reservations & Guest Relations Executive
Location: AVANA HOLIDAY EXPERIENCES, Kalpetta, Wayanad
About AVANA
AVANA is a private luxury villa in Wayanad offering curated stay experiences with premium amenities, private heated pool, forest views, and personalized guest service.
Role Overview
We are looking for a Reservations & Guest Relations Executive to manage guest inquiries, reservations, and booking conversions. The ideal candidate should have excellent communication skills and a passion for hospitality.
Key Responsibilities
- Handle guest inquiries via phone, WhatsApp, email, and social media.
- Convert inquiries into confirmed bookings.
- Manage reservations across direct bookings and online travel platforms.
- Follow up with prospective guests and maintain inquiry records.
- Coordinate with housekeeping and operations teams regarding arrivals and departures.
- Assist guests before, during, and after their stay.
- Prepare daily booking and occupancy reports.
- Maintain high standards of customer service and guest satisfaction.
Requirements
- Excellent communication skills in English and Malayalam.
- Experience in hospitality & reservations
- Comfortable using WhatsApp, email, Excel, and booking systems.
- Strong follow-up and organizational skills.
- Positive attitude and customer-focused approach.
Salary
Competitive salary based on experience + performance incentives.
*Candidates from Kerala and Bangalore preferred*
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
