Job Title: Data Center Engineer – Level 1
Department: IT Infrastructure / Data Center Operations
Location: [Navi Mumbai]
**Industry: BFSI (Banking, Financial Services & Insurance)**
The Level 1 Data Center Engineer will be responsible for performing day-to-day data center operational activities, including preventive maintenance, physical installation, cabling, and providing console access for network and server devices. The role involves first-level troubleshooting and coordination for incidents related to hardware, network interfaces, and device connectivity within the BFSI data center environment.
and scheduled maintenance** activities for network, server, and storage devices as per the maintenance calendar.
mounting, de-racking, and patch cabling** for routers, switches, firewalls, servers, and other DC equipment.
access** to remote teams for troubleshooting or configuration support.
DC environment parameters such as power, temperature, and connectivity; escalate anomalies as per process.
on incident and task tickets related to device down, link down, or interface issues through ITSM tools (ServiceNow / Remedy / etc.).
checks and troubleshooting** for devices and coordinate with Level 2/3 teams or OEMs for resolution.
and inventory records** of all equipment, patch panels, and cabling layouts.
during change management activities, including patching, upgrades, and configuration updates.
compliance with **BFSI data center security and operational standards**.
in regular audits and maintain proper documentation for all operational activities.
Required Skills & Qualifications:
B.E. / B.Tech in Electronics, IT, or Computer Science.
- Certifications: Basic **CCNA
certification (preferred)** or equivalent networking knowledge.
2 years of experience in Data Center or IT Infrastructure operations, preferably in BFSI or managed services environment.
of network fundamentals (LAN/WAN, VLANs, IP addressing).
in physical infrastructure handling – rack mounting, cabling, labeling, and documentation.
with ITSM ticketing tools.
understanding of server, storage, and power systems in data centers.
**Soft
communication and coordination skills.
to follow process and adhere to SLA timelines.
to work in rotational shifts and during planned maintenance windows.
**Reporting To: Data Center Operations Manager / Service Operations Lead**
presence at Bank Data Center(s).
with Network, Server, and OEM vendor teams.
adherence to BFSI compliance and security protocols.
