JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Join JLL’s Facility Management team and lead the delivery of integrated FM services for a client at their Mumbai headquarters. As Site Lead, you will be accountable for operational excellence, full statutory and contract compliance, client satisfaction, and team performance as specified in the Master Service Agreement with the Client.
Key Responsibilities:
Act as the single point-of-contact for Client in Mumbai, proactively building relationships and resolving issues.
Oversee all facility services including engineering, housekeeping, cafeteria/F&B, security, transport, workplace experience, mailroom, helpdesk, event, and fixed asset management, ensuring consistent delivery and adherence to KPIs and contractual scope.
Ensure 100% compliance with Indian statutory regulations (labor laws, ESI/PF, safety, fire, FSSAI, payment of wages, tax, minimum wage, etc.) and maintain readiness for all internal, client, and authority audits.
Develop and implement SOPs, drive best practices in hygiene, health, safety, sustainability (energy, water, waste management), and ensure business continuity (BCP) and emergency preparedness.
Directly manage a high-performing, compliant team: hiring, onboarding, supervising, training, motivating, and fostering an environment of diversity, discipline, continuous improvement, and safety.
Coordinate with vendors, AMC partners, and third-party service providers, ensuring diligent service delivery, contract renewals, and operational quality, while driving innovation and cost savings.
Own the full site budget: track expenditures, manage procurement, process POs and invoices, validate bills, and identify/implement gain share and savings opportunities for the Client.
Maintain accurate and up-to-date registers and compliance documentation; submit timely operations, compliance, audit, incident, BCP, vendor, and financial reports as per contractual requirements.
Lead ongoing service improvement, drive technology adoption, and workplace transformation initiatives; conduct client review meetings and ensure transparent, proactive communications with all stakeholders.
Elevate the client and employee experience with a hospitality mindset; ensure front office, meeting, event, and common area management consistently meets brand standards and evolving business needs.
Lead response to emergencies, critical incidents, and escalations; ensure thorough root cause analysis and lesson learning.
Motivate the team to maintain audit readiness, high engagement, and deliver service excellence in all facility operations.
Required Experience & Skills:
Diploma or degree in Hospitality, or any other relevant discipline.
Over 8 years of facility management experience, including leadership of medium/ large sites.
Strong working knowledge of building operations, compliance (labor laws, fire, safety, ESI/PF, FSSAI), and audit processes.
Hands-on experience with engineering, housekeeping, food services, security, helpdesk, workplace services, and vendor management.
Skilled in managing diverse teams, training, and ensuring statutory compliance.
Experience in budgeting, invoice and procurement handling.
Proficient in risk management, emergency planning, and safety programs.
Proficient in MS Office and digital facility management systems.
Effective communicator with a client-focused mindset.
Location: Powai, Mumbai
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
