Job Summary:
We are seeking a Senior Customer Service Representative to manage customer service operations for battery products. The candidate will handle customer inquiries, service requests, warranty claims, complaints, and coordinate with service teams to ensure timely resolution and customer satisfaction.
Key Responsibilities:
- Attend customer calls, emails, and service requests related to battery products.
- Handle warranty claims, complaints, and technical service coordination.
- Maintain records of customer interactions and service cases.
- Coordinate with technicians, service centers, and sales teams for issue resolution.
- Follow up with customers regarding service status and closure.
- Ensure prompt resolution of battery-related issues and customer concerns.
- Generate service reports and maintain documentation.
- Guide junior customer service representatives and support process improvements.
- Ensure high levels of customer satisfaction and service quality.
Requirements:
- Graduate in any discipline (Technical background preferred).
- 3–5 years of experience in customer service, preferably in batteries, automotive, electrical, or industrial products.
- Good communication and customer-handling skills.
- Knowledge of warranty processes and service coordination.
- Proficiency in MS Office and CRM software.
- Ability to handle customer complaints professionally.
Work Location: In person
