Job Summary
The Order Processing Executive is responsible for end-to-end order management, ensuring accurate order entry, timely processing, coordination with internal teams, and smooth fulfilment. The role plays a key part in maintaining customer satisfaction and operational efficiency.
Key Responsibilities
· Process customer orders received through online platforms, marketplaces, ERP, or sales teams
· Verify order details including pricing, quantities, delivery address, and payment status
· Coordinate with warehouse, logistics, and inventory teams for timely order fulfilment
· Monitor order status and ensure on-time dispatch and delivery
· Handle order modifications, cancellations, and returns as per company policy
· Generate order-related documents such as invoices, packing lists, and shipping labels
· Resolve order discrepancies, shortages, or delivery issues in coordination with internal teams
· Update order status and maintain accurate records in ERP / OMS systems
· Ensure compliance with company SOPs, SLAs, and process guidelines
· Support reconciliation of orders with billing and logistics reports
· Prepare daily / weekly order processing reports
Key Skills & Competencies
· Strong attention to detail and accuracy
· Good coordination and communication skills
· Basic understanding of order-to-cash process
· Ability to work in a fast-paced, deadline-driven environment
· Proficiency in MS Excel and ERP / Order Management Systems
· Problem-solving and follow-up skills
Educational Qualifications
· Graduate in any discipline
· Additional certification in supply chain / operations is an advantage
Experience
· 1–3 years of experience in order processing, operations, or supply chain roles
· Experience in retail, e-commerce, or distribution industry preferred
Key Performance Indicators (KPIs)
· Order accuracy rate
· Order processing TAT
· On-time dispatch percentage
· Order discrepancy / error rate
· Customer complaint resolution time
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
