Role Summary
● The Returns Executive is responsible for efficiently managing product return operations,
ensuring timely processing of reverse pickups, refunds, and claims. This role ensures
accuracy in stock records and supports smooth coordination between customers,
marketplaces, and internal teams.
5. Key Responsibilities (Bulleted list)
● Manage reverse pickup requests through the Returns Prime/Pragma platform; verify
returned products and issue store credits promptly.
● Check and respond to all marketplace email communications daily; handle return
queries and escalate issues when required.
● Process returns requests from the website and marketplace portals, product conditions,
and reasons for return.
● File Seller Protection Fund (SPF) claims for lost, damaged, or incorrect shipments;
prepare documentation and track claim status.
● Follow up on SPF claim approvals and coordinate with marketplace representatives to
resolve disputes or delays.
● Coordinate re-shipment orders with the warehouse team to ensure accurate and timely
replacements.
● Collaborate with the customer support team to schedule pickups for returns and
exchanges; provide regular status updates.
● Maintain data entry and stock records of all returned items in the Unicommerce system
and Returns Sheet.
● Handle extra or unexpected products by logging them manually and updating inventory
records accordingly.
Success Metrics / KPIs
● Turnaround time for return processing and store credit issuance
● Accuracy of return records and stock updates
● Claim approval rate for SPF submissions
● Reduction in return-related escalations
Must-Have Qualifications
● Good Knowledge in Computer Management (Advance Excel, Pivot).
● Minimum 2–3 years of experience in returns handling & operations
● Familiarity with online marketplaces (Tata Cliq, Amazon, Flipkart, Shopify, Myntra etc.)
Preferred Skills & Traits
- Strong attention to detail and record-keeping
- Excellent communication and coordination skills
- Ownership mindset with a problem-solving approach
- Proficiency in Microsoft Excel or Google Sheets
- Ability to multitask and meet deadlines in a fast-paced environment
Tools & Platforms Familiarity
● Returns Prime/ Pragma
● Unicommerce System
● Marketplace Portals (Tata Cliq, Amazon, etc.)
● Google Workspace / Microsoft Office
Growth Path & Opportunities
● This role offers growth opportunities toward Returns Lead / Operations Supervisor
positions, with increasing responsibilities in process optimization, team management,
and cross-department coordination.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
