JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position SummaryThe Facility Executive - Soft Services is responsible for managing and coordinating all soft facility services within the branch office to ensure a clean, safe, and efficient working environment that supports business operations and enhances customer experience. This role focuses on managing vendor relationships, service quality, and compliance with banking industry standards.
Key ResponsibilitiesSoft Services Management
Oversee daily housekeeping operations including cleaning schedules, quality control, and staff supervision
Manage pest control services and coordinate regular treatments to maintain hygienic standards
Coordinate waste management services including secure document disposal and recycling programs
Supervise landscaping and grounds maintenance for branch premises
Manage catering services for meetings, events, and employee facilities
Vendor Management
Establish and maintain relationships with soft services vendors and contractors
Monitor service level agreements and ensure compliance with contracted standards
Conduct regular vendor performance reviews and implement improvement plans
Negotiate contracts and manage budgets for soft services categories
Coordinate vendor access and security clearances in accordance with bank policies
Compliance and Security
Ensure all services comply with banking regulations and security requirements
Implement and monitor health and safety protocols for service providers
Coordinate background verification for all service personnel accessing bank premises
Maintain documentation for regulatory audits and compliance reporting
Monitor adherence to environmental and sustainability standards
Quality Assurance
Conduct regular inspections and quality audits of all soft services
Implement customer feedback systems and address service-related concerns
Develop and maintain standard operating procedures for all service categories
Track key performance indicators and prepare regular service reports
Coordinate emergency response procedures for facility-related incidents
Administrative Functions
Manage service schedules and coordinate with branch operations
Process invoices and maintain accurate records of all service activities
Prepare budgets and cost analysis reports for soft services
Coordinate with IT support for facility-related technology needs
Liaise with branch management on space planning and utilization
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
