Location: Lavelle Road, Bangalore
Salary: Up to ₹4.5 LPA
Experience: Minimum 2 years
Notice Period: Immediate joiners preferred
Job Overview
We are looking for a Delivery and Operations Executive to join our Learning Services team. The ideal candidate will be responsible for managing end-to-end operations related to training delivery across various technologies. This includes coordination with internal teams, vendors, subject matter experts, and clients. The role demands excellent communication, organization, and multitasking skills.
Key Roles & Responsibilities
- Training Operations: Plan and organize end-to-end training and development operations.
- Instructor Sourcing: Identify and source instructor/SME profiles as per client requirements.
- Client Interaction: Participate in client calls to understand training expectations and propose suitable profiles and learning solutions.
- Program Management: Design training programs with SMEs including timelines, budget, and execution mode.
- Stakeholder Coordination: Collaborate with internal teams (Sales, Finance, Travel Desk) and vendors to ensure smooth delivery.
- Scheduling & Follow-up: Handle meeting schedules and post-training follow-ups to gather necessary data.
- Vendor Management: Identify and manage a pool of training vendors.
- Process Improvement: Identify process gaps and recommend improvements using existing tools and techniques.
- Reporting: Maintain detailed monthly reports categorized by technology and manage timesheets.
- Internal Alignment: Engage with Business Heads and delivery teams to align processes and achieve business objectives.
Qualifications & Skills
- Bachelor’s degree with relevant corporate experience
- Minimum 2 years of experience in training delivery/learning operations (3+ years preferred)
- Exposure to sales, delivery, and operations processes
- Experience in vendor management and data maintenance
- Strong organizational and analytical skills
- Excellent verbal and written communication
- Collaborative mindset with a high degree of professionalism and confidentiality
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
