Job Description
Main Role and responsibilities
We are looking for a skilled IT Technician to provide technical support and maintenance for our company’s IT infrastructure. This role is responsible for troubleshooting hardware and software issues, assisting end-users with technical inquiries, and ensuring smooth operation of network systems. The ideal candidate has a strong technical background, excellent problem-solving abilities, and a commitment to delivering high-quality support.
Tasks
Technical Support: Respond to requests from employees, diagnosing and resolving hardware and software issues promptly and effectively.
Hardware & Software Installation: Install, configure, and maintain desktops, laptops, printers, and other office equipment, as well as software applications.
Network Maintenance: Assist in monitoring, troubleshooting, and maintaining network systems, including routers, switches, and firewalls.
System Updates & Patching: Apply system updates, security patches, and software upgrades to maintain network security and compliance with IT standards.
User Account Management: Manage in alignment with the LCB Network Global IT department: user accounts, access controls, and permissions within the company’s IT systems and applications.
Documentation: Maintain detailed records of IT issues, resolutions, and maintenance activities, updating technical documentation as needed.
Inventory Management: Track IT assets, manage inventory of hardware and software, and ensure adequate supplies for IT needs.
Training & Guidance: Provide basic training and assistance to users on using systems and applications effectively, enhancing their technical skills and troubleshooting abilities.
Reporting: Report to and provide necessary support to the LCB Network Global IT department, ensure alignment on equipment, on service, on usage of platform and best practice.
Personal Skills and Soft skills
Technical Skills:
- Proficiency in Windows operating systems.
- Experience with networking concepts, such as TCP/IP, DNS, DHCP, and VPNs.
- Familiarity with common software and hardware troubleshooting tools.
Problem-Solving Skills: Strong analytical skills with the ability to diagnose, troubleshoot, and resolve technical issues quickly and effectively.
Communication Skills: Good verbal and written communication skills to explain technical concepts to non-technical users.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team.
- Proactive and adaptable, with a focus on customer service.
Qualifications
Education: Associate degree or certification in Information Technology, Computer Science, or a related field; relevant certifications are a plus.
Experience:
- 1-3 years of experience in an IT support or technician role.
Job Type: Full-time
Application Question(s):
- What is your Current Location?
- How many years of experience do you have?
- What is your current and expected salary?
Work Location: In person
