Managing a team of agents, ensuring smooth call center operations, and providing excellent customer service
- Supervising and leading a team of call center agents to meet and exceed performance targets.
- Providing guidance, coaching, and support to individual agents and the team as a whole.
- Conducting regular performance reviews and providing constructive feedback.
- Motivating and inspiring team members to maintain high morale and productivity
- onitoring call center processes to identify areas for improvement and enhance customer satisfaction.
- Managing call volume, workload distribution, and agent availability.
- Handling escalated customer issues and resolving complaints.
- Ensuring compliance with company policies and procedures.
- Developing and delivering training programs to enhance agent skills and knowledge.
- Providing ongoing coaching and mentoring to support individual and team growth.
- Tracking and measuring individual and team performance metrics.
- Analyzing data to identify trends and areas for improvement.
Job Types: Full-time, Fresher, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Education:
Work Location: In person
