Customer Support Executive – US Voice Process (Upselling)
Location: [MOHALI ]
Shift: 9-hour shift (US timings)
Working Days: 6 days a week (Sundays off)
Job Description:
We are looking for dynamic and customer-focused individuals for our US Voice Process. The role involves handling inbound/outbound calls, assisting customers with their queries, and actively identifying opportunities to upsell services.
Key Responsibilities:
- Handle customer interactions via voice calls in a professional manner
- Understand customer needs and provide appropriate solutions
- Upsell services to existing customers
- Maintain high levels of customer satisfaction
- Meet and exceed sales and performance targets
- Accurately document customer interactions in the system
Requirements:
- Excellent English communication skills (spoken & written)
- Prior experience in US voice process or upselling is preferred
- Strong convincing and negotiation skills
- Basic computer knowledge
- Ability to work in night shifts (US timings)
Perks & Benefits:
- Free food provided
- Cab facility available
- Attractive performance-based incentives
- 1 paid leave per month
- Weekly off on Sundays
Salary: Best in industry + Incentives
How to Apply:
Interested candidates can apply directly on Indeed or contact us at
[+91 9613000413 / [email protected] .
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
