Job Summary
We are looking for an experienced System Administrator to manage, configure, and continuously improve an enterprise platform based on customer and business requirements.
The role involves user access management, system configuration, module administration, workflow automation, dashboards, issue management, and customer coordination. You will work closely with customers and internal stakeholders to implement approved requests, resolve system-related issues, and ensure the platform operates efficiently.
The ideal candidate should have hands-on experience administering an enterprise, work-order management, facilities management, SaaS, or similar business platform, along with strong communication, troubleshooting, problem-solving, and configuration skills.
Key Responsibilities
User Access Management
- Create, modify, and deactivate user accounts based on approved requests.
- Manage user roles, permissions, and access levels.
- Maintain accurate access controls and system governance.
- Ensure access requests are completed accurately and within required timelines.
Customer Communication & Issue Management
- Communicate system performance issues, service updates, and system changes to customers.
- Coordinate with customers and internal stakeholders during system-related issues.
- Provide clear updates on issue status, resolution progress, and planned improvements.
- Track customer questions and requests through to completion.
Feature Requests & System Improvements
- Review customer suggestions, enhancement requests, and system feedback.
- Work with internal stakeholders to assess the feasibility of requested changes.
- Implement approved configuration changes based on customer requirements.
- Communicate decisions, timelines, and progress to customers.
- Identify opportunities to improve system usability and operational efficiency.
Module Administration
Manage customer requests and configurations across various platform modules, including:
- Locations and Provider Assignments
- Asset Management
- Refrigerant Tracking
- Site Planning
- Inventory Management
- Supply Manager Administration
- Planned Maintenance
Process Configuration & Optimization
- Update business hours and user/location-level settings.
- Configure multi-level invoice and proposal approval processes.
- Implement automated invoice approval workflows.
- Review existing workflows and identify opportunities for simplification and automation.
- Ensure configuration changes meet customer requirements and business processes.
Dashboard & System Configuration
- Configure dashboards based on customer reporting and operational requirements.
- Manage issue-list settings for accurate issue tracking and resolution.
- Maintain configuration consistency and data accuracy across the platform.
- Test configuration changes before implementation.
- Document important system and configuration changes.
Required Qualifications
- 4+ years of experience in System Administration, Platform Administration, Application Administration, SaaS Administration, or similar roles.
- Hands-on experience administering an enterprise, work-order management, facilities management, or business operations platform.
- Experience managing user accounts, roles, permissions, and system configurations.
- Strong understanding of system configuration and workflow management.
- Excellent written and verbal communication skills.
- Strong customer and stakeholder management skills.
- Good troubleshooting and problem-solving abilities.
- Strong attention to detail and accuracy.
- Ability to manage multiple customer requests and priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with internal and external stakeholders.
Preferred Skills
- Experience with Facilities Management (FM) or Work Order Management platforms.
- Knowledge of invoices, proposals, planned maintenance, assets, inventory, locations, and provider management.
- Experience configuring dashboards, workflows, approval processes, and automation.
- Familiarity with issue tracking, system testing, and configuration documentation.
- Experience working with SaaS or enterprise applications.
- Exposure to customer support or technical/application support environments is an advantage.
What We’re Looking For
We are looking for someone who can take ownership of system administration, understand customer requirements, implement configurations accurately, troubleshoot system-related issues, and proactively identify opportunities to improve platform processes and operational efficiency.
Job Type: Full-time
Experience: 4+ Years
Work Location: Bengaluru, Karnataka
Pay: ₹800,000.00 - ₹1,400,000.00 per month
Application Question(s):
- Have you supported US clients? Are you comfortable working the required US shift?
- How have you managed users, roles, permissions, and access provisioning?
- Do you have 4+ years of experience in System Administration, Platform Administration, Application Administration, or SaaS Administration?
- Which enterprise/SaaS, Facilities Management, Work Order Management, or business platform have you administered? What were your key responsibilities?
- Describe your experience with system configuration, workflows, approval processes, or automation.
Work Location: In person
