Hotel Mariton is looking for a well-presented, confident, and experienced Front Office Manager to manage the complete front office operation and deliver an excellent guest experience. The candidate should have strong hotel front-office experience, excellent communication skills, a professional personality, and hands-on knowledge of IDS hotel software.
Key Responsibilities
- Manage and supervise daily front office operations.
- Oversee guest check-in and check-out procedures.
- Handle reservations, room allocation, billing, and guest accounts.
- Ensure a high standard of guest service and satisfaction.
- Handle guest complaints and resolve issues professionally and efficiently.
- Supervise, train, and motivate front office staff.
- Monitor arrivals, departures, room availability, occupancy, and VIP guests.
- Coordinate effectively with Housekeeping, F&B, Maintenance, and other hotel departments.
- Maintain accurate front-office records and daily reports.
- Handle cash and payment-related procedures responsibly.
- Ensure proper shift handovers and smooth communication between teams.
- Use IDS software for reservations, billing, room status, reports, and other front-office functions.
- Ensure compliance with hotel SOPs and service standards.
- Support management in achieving occupancy, revenue, and guest-satisfaction targets.
Candidate Requirements
- Minimum 5-8 years of relevant hotel front-office experience, preferably in a managerial/supervisory position.
- Hands-on knowledge of IDS hotel software is mandatory/preferred.
- Excellent communication and guest-handling skills.
- Good personality, professional appearance, and confident attitude.
- Strong leadership and team-management abilities.
- Good knowledge of hotel reservations, billing, check-in/check-out, and front-office procedures.
- Excellent problem-solving and decision-making skills.
- Customer-focused and service-oriented approach.
- Ability to work in shifts, weekends, and holidays as required.
Compensation & Benefits
- Salary: ₹45,000 – ₹50,000 per month
- Salary will be based on experience, skills, and interview performance.
- Professional and growth-oriented work environment.
- Career development opportunities.
Position Details
Hotel: Hotel Mariton
Position: Front Office Manager
Salary: ₹45,000 – ₹50,000/month
Experience: 6-8 years preferred
Software: IDS – Hands-on knowledge required
Key Requirement: Good personality, communication skills, and professional presentation
Pay: ₹42,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Work Location: In person
