Location: Noida, Sector 65 (Work from Office)
Type: Full-time
Experience: Freshers / 0–1 year
Immediate Joiners Preferred
About Ishkaara
Ishkaara is one of India’s fastest-growing accessories brands — bold, trend-driven, and loved by Gen Z & Millennials. From statement jewellery to everyday pieces, our collections are designed to make an impression. As we continue to grow rapidly across digital platforms, we’re looking for a dedicated Customer Support Executive to ensure a smooth and positive experience for our customers.
About the Role
We are looking for a friendly, responsible, and customer-focused Customer Support Executive who can handle customer queries efficiently and maintain a positive brand experience. You will be the first point of contact for customers and help resolve their concerns related to orders, products, and services.
Key Responsibilities
- Handle customer queries via calls, WhatsApp, social media, and email.
- Assist customers with order status, product details, returns, exchanges, and refunds.
- Resolve customer complaints in a professional and timely manner.
- Coordinate with the operations and warehouse teams for order-related issues.
- Maintain records of customer interactions and follow up when required.
- Ensure a positive and helpful experience for every customer interaction.
Required Skills & Qualifications
- Good communication skills in Hindi & English.
- Basic knowledge of customer handling and problem-solving.
- Ability to remain calm and polite while handling customer concerns.
- Basic computer skills and familiarity with WhatsApp, email, and Excel.
- Responsible, patient, and customer-oriented mindset.
- Ability to work from office and manage daily support tasks.
How to Apply
Send your CV to [email protected] Subject: Customer Support Executive – Your Name
Pay: ₹10,000.00 - ₹23,000.00 per month
Work Location: In person
