Hiring for Quality Analyst – Sales (Call Auditing)
Location: Hyderabad | Work from Office
Experience: 2–5 Years
Employment Type: Full-Time, Permanent
Job Summary : We are looking for a detail-oriented Quality Analyst – Sales to audit and evaluate sales calls, identify quality gaps, ensure process compliance, and provide actionable feedback to improve sales performance and customer experience.
Key Responsibilities :
- Audit live and recorded sales calls against defined quality parameters, scripts, and processes.
- Evaluate calls on pitch quality, product knowledge, communication, objection handling, compliance, and closing techniques.Maintain QA scorecards, audit reports, and call evaluation records.
- Identify recurring performance gaps and provide constructive feedback to sales teams and team leaders.
- Track quality metrics, trends, and audit findings and share regular reports with management.
- Escalate non-compliant, high-risk, or critical calls for corrective action.Work with Sales Training and Business teams to convert audit findings into coaching and training inputs.
- Ensure adherence to company policies, sales processes, and brand communication standards.
- Continuously improve QA parameters and evaluation scorecards based on business requirements.
Required Skills: 2 – 5 years of experience in Quality Assurance, Call Auditing, Telesales, or Sales.
Strong understanding of sales processes, pitch structure, objection handling, and closing techniques.
Excellent listening, analytical, and attention-to-detail skills.
Strong verbal and written communication skills.
Ability to provide clear, constructive, and actionable feedback.Good knowledge of MS Excel / Google Sheets for reporting and tracking.
Ability to work in a fast-paced, target-driven sales environment.
Preferred Skills Experience as a QA Analyst, Call Auditor, or Sales Trainer.
Exposure to CRM and call recording/monitoring tools.
Experience handling multi-brand or multi-process sales environments.
Basic understanding of sales compliance and quality standards.
Key ObjectiveTo maintain and improve the quality of sales interactions across the EBG Group portfolio through effective call auditing, compliance monitoring, actionable feedback, and continuous process improvement.
Work Location: EBG Group, Dallas Centre Building, 12th Floor, Hitech City, Hyderabad
Work Shift: 10:00 AM to 7:00 PM (Monday to Saturday)
Mode of Work: Full-Time
SPOC: Kranthi - Phone: 8522804902
Note : Share your updated resume at [email protected]
Best Regards,
Thalupula Kranthi Kumar
Deputy Manager - Talent Acquisition
Contact No: 8522804902
Email ID : [email protected]
Website: www.theebg.com
Pay: Up to ₹45,000.00 per month
Work Location: In person
