The Receptionist is responsible for handling front desk operations, patient coordination, appointment scheduling, billing support, and ensuring smooth communication between patients, doctors, technicians, and management.
The role requires professional behavior, communication skills, and patient-friendly service.
Key ResponsibilitiesFront Desk Management
- Welcome patients and visitors professionally
- Handle patient inquiries and guide them appropriately
- Maintain reception area cleanliness and discipline
- Manage patient waiting flow
Appointment Handling
- Schedule patient appointments
- Coordinate diagnostic test timings
- Confirm appointments through phone or message
- Maintain appointment records
Patient Registration
- Register patient details in software/register
- Verify patient information and documents
- Create patient ID/profile in system
Billing & Payment Support
- Generate bills and receipts
- Collect payments (cash/card/online)
- Maintain billing records accurately
- Coordinate with accounts team if required
Call Handling
- Attend incoming calls professionally
- Respond to patient queries
- Transfer calls to concerned departments
- Maintain call records if needed
Coordination
- Coordinate with:
- Lab technicians
- Doctors
- Housekeeping
- Patients and attendants
Documentation
- Maintain daily patient records
- File reports and documents properly
- Handle reports dispatch and delivery coordination
Report Handling
- Inform patients when reports are ready
- Distribute reports to patients
- Maintain confidentiality of patient data
Required Skills
- Good communication skills
- Basic computer knowledge
- Front office handling
- Telephone etiquette
- Patient handling skills
- Billing knowledge preferred
- Professional appearance and behavior
Qualification
Preferred:
- Graduate / Higher Secondary
- Diploma in Front Office or Administration preferred
Experience
- 0–2years experience in:
- Diagnostic centre
- Hospital
- Clinic
- Healthcare front office
Freshers may also apply.
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
