JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job DescriptionAt JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.
The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services team. In this role you will bring exceptional customer service, communication, marketing, and events/hospitality industry knowledge to work cross functionally, drive results, efficiencies, and elevate the customer experience.
As an ideal candidate you are proactive and comfortable presenting and communicating with various levels of internal customers/stakeholders in a fast-paced constantly evolving environment. Your consultative and collaborative approach and your ability to build relationships that influence decision-making ensures the internal customer expectations are exceeded and new internal customers are converted into the Global Events and Meeting Services program.
Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service.
Participate in all training programs assigned.
Responsible for managing emails, tickets, and M&P queues on a daily basis.
Coordinate with Amazon Meetings and Events Team Members to address inquires and resolve requests as per the SLA.
Provide customer centric service, ensure to re-confirm with employees on the resolution provided before closing the request.
Participate in weekly Office Hours/Trainings to ensure full understanding of scope assigned.
Complete the labor requests each day to ensure the customers are receiving timely responses and support.
Resolve tickets following the events to ensure SLA is met.
Provide support in the shared inboxes daily.
Follow the standard operating process outlined in order to provide effective response to the customer.
Ensure all required reports are shared in respective shift.
Incorporate feedback from activities to improve performance.
Share experiences with team members to ensure the team continues to learn and grow.
Preferred Qualifications
Meeting and Event, or Hospitality industry experience desirable
Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired
Knowledge of Meeting and Event technology tools highly desirable
3rd-Party vendor/agency experience with direct customer interface valued
CMP (certified meeting professional) or other industry certification valued
International meeting & event experience valued
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
