Dumont is looking for a responsible, energetic and result-oriented Store Manager to manage the overall operations and performance of an ice-cream store.
The Store Manager will be responsible for driving sales, managing the store team, ensuring excellent customer service, maintaining hygiene and operational standards, and ensuring smooth day-to-day store functioning.
The ideal candidate should have experience in store management, preferably in QSR, café, restaurant, ice-cream, food & beverage or retail operations.
Key Responsibilities
Sales & Store Performance
- Achieve daily, weekly and monthly store sales targets.
- Monitor sales performance and take corrective actions to improve results.
- Drive AOV through upselling, cross-selling, combos and add-ons.
- Improve repeat customer visits and overall store performance.
Store Operations
- Manage daily store operations and ensure smooth functioning.
- Ensure accurate billing, POS operations and cash handling.
- Monitor equipment and maintenance requirements.
- Coordinate with Operations, HR, Supply Chain and other departments.
Team Management
- Manage, train and motivate store staff.
- Prepare staff rosters and shift schedules.
- Conduct regular team briefings and communicate targets and operational updates.
- Identify training and performance gaps and provide feedback.
Customer Service
- Ensure excellent customer service and a positive store experience.
- Handle and resolve customer complaints promptly.
- Monitor customer feedback and take corrective action.
- Encourage repeat visits and customer engagement.
- Monitor customer ratings and reviews.
Inventory & Hygiene
- Monitor stock availability and prevent stock-outs.
- Ensure proper stock receiving, storage and FIFO practices.
- Maintain high standards of store cleanliness and hygiene.
- Ensure freezer and equipment temperature checks are completed as per SOP.
Online Sales & Marketing
- Ensure orders are prepared and handed over within defined timelines.
- Monitor online sales, cancellations and customer complaints.
- Ensure promotions, menus and branding materials are properly implemented at the store.
- Support new product launches and local marketing activities.
Candidate Requirements
- Graduate preferred.
- 2–5 years of experience in Store Management.
- Experience in QSR, café, restaurant, ice-cream, food & beverage or retail is preferred.
- Experience in managing a store team.
- Strong sales and customer service orientation.
- Good communication and leadership skills.
- Basic knowledge of POS, billing and inventory management.
- Ability to work in rotational shifts, including weekends and holidays.
- Highly responsible, proactive and target-oriented.
Key Skills
- Store Operations
- Team Management
- Sales & Target Achievement
- Customer Service
- AOV & Upselling
- Inventory Management
- Staff Scheduling
- Cash Handling
- SOP Compliance
- Problem Solving
Key Performance Indicators
- Sales target achievement
- AOV and upselling performance
- Customer satisfaction
- Store audit and SOP compliance
- Stock variance and wastage
- Team attendance and productivity
- Customer ratings and reviews
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
- Store Manager: 2 years (Required)
Work Location: In person
