Key Responsibilities:
Customer Engagement:
- Connect with assigned customers as per defined contact policies
- Deliver a high-quality digital banking experience
- Understand customer requirements and recommend suitable products
- Handle inbound/outbound calls as per quality standards
- Resolve customer queries within defined timelines
- Promote digital banking services for enhanced customer convenience
- Maintain accurate records of customer interactions in CRM systems
- Address and resolve customer complaints effectively
- Build long-term customer relationships
- Ensure customer retention and minimize attrition
Sales & Portfolio Management:
- Achieve assigned sales and portfolio targets
- Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
- Profile customers to identify sales opportunities
- Ensure eligibility and compliance before offering products
- Monitor key account activities and report as required
- Process customer requests and transactions accurately
Process & Compliance:
- Maintain proper documentation of all customer interactions
- Adhere to banking policies, regulatory norms, and internal guidelines
- Ensure timely updates in CRM and reporting systems
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Education:
Language:
- English (Required)
- hindi (Preferred)
- Kannada (Required)
- Tamil (Required)
- Malayalam (Preferred)
Work Location: In person
