Mandatory:
A) B.Com/ B.Sc (MBA in Marketing preferred)
B) Tally ERP
1. Quotation & Order Processing
- Provide accurate quotations to customers, including those fully handed over to you and routine customers assigned by management.
- Process sales orders promptly and generate proforma invoices as required for:
- Customers handed over to you
- Customers assigned by management
- Sales team members assigned to you
2. Payment Monitoring & Follow-up
- Monitor routine and overdue payments for customers under your responsibility (including handover and management-assigned customers).
- Send timely email reminders and follow-ups to ensure consistent cash flow.
3. Customer Support
- Efficiently handle and resolve customer issues and queries related to:
- Payments
- Products
- Services
- Ensure prompt communication and resolution within a defined time frame.
4. Sales & Dispatch Coordination
- Coordinate between the sales and dispatch departments to ensure timely and accurate order fulfillment for:
- Customers handed over to you
- Customers managed by your assigned sales team members
- Management-assigned customers
5. Order Verification
- Verify that all sales orders are complete and accurate, including specifications and relevant documentation.
6. Customer Profile Management
- Create and maintain up-to-date customer profiles in the system.
- Ensure all necessary customer details and documents (as provided by the assigned sales team) are accurately recorded for smooth processing.
7. Record Maintenance
- Maintain accurate, up-to-date records of customer interactions, orders, and documentation in the company database.
- Support reporting and internal audits with well-organized records.
8. Customer Engagement
- Execute regular customer engagement activities to maintain and strengthen customer relationships.
9. Sample Dispatch Coordination
- Arrange and dispatch product samples (pigments, color pigments, TiO₂, etc.) to new customers based on instructions from management and the sales team.
- Collect and track feedback/status of dispatched samples from:
- Your handed-over customers
- Assigned sales team members
Pay: From ₹10,000.00 per month
Work Location: In person
