1. Key Account & Customer Management
· Manage assigned key hyperlocal accounts as a single point of contact.
· Build and maintain strong relationships with prime customers for smooth operations.
· Ensure high service levels and customer satisfaction.
· Identify opportunities to improve business volumes and operational efficiency.
2. Last Mile Operations Management
· Ensure timely sourcing and placement of last-mile vehicles across Bangalore.
· Manage hyperlocal operations for DCD and Non-DCD movements.
· Ensure adherence to SLAs, TATs, and company SOPs & Resolve operational issues promptly to ensure uninterrupted service.
3. Vehicle Sourcing & Vendor Development
· Develop and manage vendors for all vehicle types, from small vehicles to 32-ft DCD & Non-DCD trucks.
· Ensure vehicle availability, compliance, and operational readiness.
· Negotiate rates and terms with vendors to ensure cost efficiency.
· Expand and strengthen the vendor network across Bangalore.
4. Cost Control & Profitability Management
· Drive cost-cutting initiatives to improve Gross Profit (GP).
· Monitor operational costs, vendor payouts, and route efficiency & Optimize vehicle utilization to achieve better margins.
5. POD, Billing & MIS Management
· Ensure timely POD collection from vendors and customers.
· Close billing within defined timelines in coordination with finance teams.
· Prepare and manage accurate internal and external MIS reports.
· Track operational, cost, and performance metrics for key accounts.
6. Team Management & SOP Compliance
· Build, train, and manage an effective hyperlocal operations team.
· Ensure team performance aligns with company SOPs and operational standards.
· Drive discipline, accountability, and continuous process improvement within the team.
Essential Skills
· Strong knowledge of hyperlocal and last-mile logistics operations, including DCD and Non-DCD movements.
· Hands-on expertise in sourcing and managing all types of vehicles (small vehicles to 32-ft) across Bangalore.
· Proven experience in vendor development, rate negotiation, and cost optimization to improve GP.
· Ability to manage POD collection, billing closure, and MIS reporting accurately and within timelines.
· Excellent customer-facing, team management, and problem-solving skills in a fast-paced operational environment.
Pay: ₹20,870.46 - ₹40,040.66 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of experience do you have in Hyperlocal vehicle Sourcing?
- How many years of experience do you have in Last mile operations?
- Current CTC
- Expected CTC
- Notice Period
Experience:
- Hyperlocal: 3 years (Required)
- Last Mile Delivery: 3 years (Required)
- Vehicle Sourcing: 3 years (Required)
Location:
- Chennai, Tamil Nadu (Required)
Work Location: In person
