Location: Kolkata
Job Description:
What is your role
The Branch Manager will be responsible for overseeing the overall functioning of the branch, focusing on both air and sea cargo operations and sales. The role requires leadership in managing the team, ensuring operational excellence, achieving sales targets, maintaining customer relationships, and driving branch profitability.
Job responsibilities:
- Candidate should be fully aware of all facets of the logistics industry (Jack of all) to lead the various activities related to the industry
- Oversee day-to-day air and sea cargo operations, ensuring timely deliveries, documentation, and compliance with international freight standards.
- Ensure adherence to SOPs, quality benchmarks, and statutory regulations (customs clearance, etc.)
- Implement cost-effective strategies to optimize operational efficiency.
- Drive business growth by developing new clients and maintaining existing accounts.
- Set and monitor sales targets for the team and ensure achievement through structured plans.
- Analyze market trends, customer needs, and competitor activities to identify new opportunities.
- Lead, mentor, and manage the branch staff including operations, documentation, and sales teams.
- Conduct performance reviews, training sessions, and team-building activities.
- Maintain high levels of customer satisfaction through regular interaction, issue resolution, and consistent service delivery.
- Handle escalations and provide prompt resolutions with minimum disruption to operations.
What are we seeking for:
- A smiling face, a healthy mind and body, and a positive attitude are a must.
- Should be fluent in English & respective local language.
- Strong organizational and multitasking skills
- Familiarity with basic budgeting and vendor management
- Good communication and coordination ability
- Knowledge of Logy-sis or any accounting software.
Experience – 8-10 years
Salary – 8-10 LPA
Education Qualification: Graduate preferable
Additional Knowledge: Freight Forwarding | Logistics | International Shipping
