Who are we ?
IDfy is Asias leading TrustStack,trusted by the best, with global expertise and enterprise-grade tech, were solving trust challenges, making compliance easy,fraud detection smarter, and onboarding seamless. IDfy builds mission-critical SaaS products that poweridentity verification, background screening, and fraud prevention forthe worldʼs most trusted companies. With over 300 million verified profiles, IDfy has 1,300+ clients globally, including Amazon, Unilever, HDFC Bank, Zomato, GCash, GoTyme, Smart,and Xendit. With more than 14+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Role Details:
Role:Manager-Client Delivery
Mode:Work from Office
Location:Andheri,Mumbai
Shifts: 5 days a week II 9 hr shift
Here's what your day would look like:
- Client Ownership & Relationship Management Serve as the senior escalation point for all White Collar clients.
- Build senior level relationships and drive long-term partnerships Lead quarterly business reviews (QBRs) and governance forums .
- Own client satisfaction (CSAT / NPS) Delivery Excellence Own SLA adherence, TAT performance, quality benchmarks, and compliance standards.
- Drive root-cause analysis and corrective action plans for escalations Implement continuous service improvement initiatives.
- Revenue & Growth Identify upsell and cross-sell opportunities within existing accounts .
- Drive renewals and commercial negotiations in collaboration with the MD team.
- Own revenue retention and account expansion targets Team Leadership.
- Lead Client Delivery Leads & Managers Build a high-accountability, ownership-driven culture Drive performance reviews and capability development.
We'll get along if you have..
- 8-10 years in Client Delivery / Account Management / Operations
- 5+ years managing enterprise or mid-market accounts
- Experience in Background Verification / BFSI / HRTech preferred
- Strong exposure to SLA-driven environments
- Experience managing cross-functional teams
- Executive presence and stakeholder management
- Strong commercial and negotiation skills
- Data-driven decision making
- Structured problem solving
- High emotional intelligence
- Ability to operate in high-growth environments
Pay: ₹700,000.00 - ₹1,293,292.94 per year
Application Question(s):
- Current Location(Office location:Marol,Andheri)
- Total experience in years
- Current ctc
- Expected ctc
- Current designation
- Have you managed a team?
- Notice period in days
Work Location: In person
