Service Coordinator
Location: Trivandrum
Company: Unicorn Power Solutions Pvt. Ltd.
Experience: 1 year preferred / Freshers can also apply
Salary: ₹15,000 + Accommodation Allowance + Incentives
Qualification: Any Graduate
Job Type: Full-time
Job Summary
We are looking for an active and responsible Service Coordinator to coordinate daily service activities, handle customer communication, and support the service team for smooth operations.
Job Responsibilities
- Coordinate daily service calls and assign work to service engineers.
- Communicate with customers regarding service requests and follow-ups.
- Track service engineer site visits and work completion status.
- Maintain service reports, customer details, AMC records, and complaint updates.
- Follow up with engineers for timely closure of service calls.
- Coordinate with internal teams for spare parts, billing, and documentation.
- Prepare daily service updates and reports.
- Visit customer locations if required for service coordination and follow-up.
- Ensure customer complaints are handled professionally and resolved on time.
Required Skills
- Good communication and coordination skills.
- Basic computer knowledge, MS Excel, and email handling.
- Ability to manage calls and follow-ups.
- Good customer handling skills.
- Willingness to travel as per work requirements.
- Must own a two-wheeler and have a valid two-wheeler driving license.
- Freshers with a willingness to learn can also apply.
Interested candidates contact on 9995869512
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Education:
License/Certification:
- 2 Wheeler Licence (Preferred)
Location:
- Thiruvananthapuram, Kerala (Preferred)
Work Location: In person
