Job Summary
We are looking for a professional, friendly, and well-organized IVF Receptionist to manage front-desk operations and provide excellent support to patients and visitors. The candidate should have good knowledge of billing, patient calling, appointment coordination, and front-office activities. Prior experience in a hospital, clinic, IVF, or healthcare environment will be preferred.
Key Responsibilities
- Welcome and assist patients, attendants, and visitors at the reception.
- Handle patient registration, appointments, and enquiries.
- Manage incoming and outgoing patient calls and provide accurate information.
- Coordinate appointments with doctors, counsellors, nursing staff, and other departments.
- Explain basic information regarding available services, consultations, and procedures.
- Handle billing and payment-related activities, including preparation of bills, receipts, and payment collection.
- Maintain accurate patient records and ensure timely updating of information in the system.
- Coordinate with the accounts team regarding billing, refunds, discounts, and payment-related queries.
- Follow up with patients regarding appointments, consultations, investigations, and other required services.
- Maintain proper front-office records and daily reports.
- Handle patient queries and complaints professionally and escalate issues when required.
- Ensure smooth patient flow and maintain a professional reception environment.
- Maintain confidentiality of patient information and follow hospital/IVF centre policies.
- Perform other front-office and administrative duties as assigned by management.
Required Skills
- Good communication and interpersonal skills.
- Knowledge of billing and payment processes.
- Good calling and patient coordination skills.
- Basic knowledge of MS Office and computer operations.
- Ability to handle multiple patients and tasks efficiently.
- Good customer/patient service orientation.
- Pleasant personality and professional appearance.
- Good command of Hindi and English; knowledge of the local language will be an added advantage.
- Ability to work in a healthcare environment with patience and empathy.
Eligibility
- Education: Graduate in any discipline.
- Experience: Minimum 2 years of experience in reception/front office, hospital, clinic, IVF, fertility, or healthcare industry.
- Candidates with experience in IVF/Fertility Centre reception and billing will be preferred.
Work Location: In person
