Job Description - Microsoft 365 Engineer (L1)Job Description
Experience: 2 Years
Location: Mumbai
Work Mode: Work from Office
As of now, the company name cannot be disclosed and will be shared once the resume is shortlisted. Please apply only if you have the mentioned relevant years of experience.
Role Summary
We are seeking a Microsoft 365 Engineer (L1) to manage BAU support activities and provide first-level assistance to enterprise users. The role focuses on user administration, Active Directory operations, ticket handling, and troubleshooting common Microsoft 365 and endpoint issues.
Key Responsibilities
- Provide Level 1 support for Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Windows endpoints.
- Handle user account creation, modification, disabling, password resets, license assignment, mailbox requests, and security group membership.
- Support Active Directory user and group administration, basic Group Policy checks, and user profile issues.
- Manage onboarding, offboarding, access requests, and routine BAU operational activities.
- Log, update, resolve, and close service desk tickets within defined SLAs while keeping users informed.
- Perform initial diagnosis, document troubleshooting steps, and escalate unresolved or complex issues to L2/L3 teams.
- Maintain SOPs, knowledge articles, shift handover notes, and accurate ticket documentation.
Mandatory Skills
- Microsoft 365 administration fundamentals
- Exchange Online, Teams, SharePoint and OneDrive support
- Active Directory user and group administration
- User profile, password, access and licensing support
- Windows 10/11 and Microsoft 365 Apps troubleshooting
- Service desk and ITSM ticket handling
- Basic networking and endpoint troubleshooting
- Good communication and customer service skills
Preferred Candidate Profile
- Minimum 2 years of relevant experience in Microsoft 365, service desk, or end-user support.
- Ability to independently resolve common user issues and follow standard operating procedures.
- Basic PowerShell knowledge and exposure to ServiceNow, Jira, or another ITSM tool are desirable.
- Must be willing to work from the Mumbai office.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
