Position: Telecalling Executive
Department: Service
Location: Barrackpore
Employment Type: Full-Time
CTC: ₹19,000 per month
Job Summary
We are looking for a dedicated and customer-oriented Telecalling Executive to support our Service Department. The candidate will be responsible for handling customer feedback calls, regular service reminder calls, and ensuring a positive customer experience through effective communication. The ideal candidate should have good communication skills in Hindi and Bengali, along with basic computer knowledge.
Key Responsibilities
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Conduct feedback calls with customers after service completion.
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Handle regular service reminder and follow-up calls.
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Schedule and coordinate service appointments, if required.
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Address customer queries and escalate service-related issues to the concerned team.
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Maintain accurate customer records, call logs, and feedback reports in Excel.
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Coordinate with the Service Department to ensure timely customer communication.
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Ensure customer satisfaction through professional and courteous communication.
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Complete daily calling targets and maintain quality standards.
Eligibility
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Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
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1–2 years of experience in Telecalling, Customer Support, Customer Service, or Call Centre.
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Experience in the automobile or service industry will be an added advantage.
Required Skills
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Good verbal communication in Hindi and Bengali (mandatory).
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Basic understanding of English.
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Basic computer knowledge, including MS Excel and MS Word.
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Good customer handling and interpersonal skills.
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Ability to maintain records and work in a team.
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Positive attitude and willingness to learn.
Key Performance Indicators (KPIs)
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Number of feedback calls completed.
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Number of service reminder calls completed.
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Customer satisfaction and feedback quality.
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Accuracy of call records and reports.
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Daily productivity and attendance.
Working Hours
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9 hours per day (including breaks)
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6 days working (as per company policy)
Compensation & Benefits
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CTC: ₹19,000 (based on experience and skills)
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Paid leave as per company policy
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Career growth opportunities
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Training and development support
Reporting To
Service Manager
