About the company
Founded by a team of IITians, Filo created the world's only scalable high frequency 1:1 tutoring technology (8 patents awarded in India & US). Leveraging AI-based realtime matching to connect students with top teachers across the country in less than 60 seconds, 24x7. These are live, private 1-on-1 interactive video sessions where experts help students with their most challenging learning gaps. Loved by 4million+ students over 15 countries, we are proud of our team of 60,000 teachers who ensure round the clock availability of high quality pedagogy to every student. Our work in the public education space ranges from tribal districts of Jharkhand to urban districts of Alabama, USA with a brimming population of students from diverse cultural backgrounds. The ability of the technology to go beyond non-interactive digital content based approaches by providing a personal teacher to students for every subject has been rigorously validated by institutes like John Hopkins University and consultants from World Bank, through impact studies. Within a short time, our work has been recognised with Gold Award at National Award for E-Governance by GOI and Innovation Award by Meity at G20 stage. International organisations like Google and Amazon have awarded Filo for its product and engineering capabilities. At the end of the day, we are a group of engineers who believe in the power of education to transform nations. We are looking at the problem of mass education from first-principles and creating daring solutions that are loved by students.
Job Summary:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.
Key Responsibilities:
● Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app.
● Explain the features and benefits of the app and guide students on how to ask academic questions.
● Troubleshoot and resolve any basic technical or usage issues reported by students.
● Ensure high levels of empathy, patience, and clarity in every student interaction.
● Create and implement strategies to improve app adoption and student satisfaction.
Requirements:
● Excellent verbal communication skills
● Strong problem-solving, and motivational skills.
● Ability to engage empathetically with students from diverse backgrounds.
● Proficient with basic mobile and web applications.
● Passion for education and a desire to make a meaningful impact in students lives. ● Bachelor’s degree.
● 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
● 6 working days in a week from office only (Monday to Saturday)
● 10am to 7pm office hours
● Location: Sector-32, Gurugram What We Offer:
● A chance to be part of a mission-driven team transforming education access.
● Competitive salary
● Growth opportunities in a rapidly expanding startup.
● Supportive and inclusive team culture.
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
