About the Role:
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities:
1. Sales & Business Growth
● Own monthly targets for memberships, renewals, and upsells.
● Drive walk-in/trial conversions through effective consultations.
● Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal
2. Centre Operations Management:
● Ensure smooth daily operations using the desired checklist tool
● Oversee class schedules, trainer punctuality, and session readiness.
● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
● Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.
● Address operational gaps related to attendance, bookings, equipment, or facility.
3. Member Experience & Engagement:
● Build strong rapport with members to create a welcoming, community-driven environment.
● Resolve escalations and ensure a smooth before/during/after-class experience.
● Capture and document feedback from members and trainers for continuous improvement.
● Uphold Cultfit’s service quality and be the primary representative of the centre.
Job Type: Full-time
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
