Be at the Forefront of the Agentic AI Revolution
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
The Director of Professional Services will lead strategic client engagements and oversee the successful delivery of consulting and implementation services for our Skan platform within the Banking, Financial Services, and Insurance (BFSI) sector. This role requires a unique blend of consulting expertise, delivery leadership, and client management skills — ideal for professionals with a background in top-tier consulting firms (e.g., McKinsey, BCG, Deloitte) who have transitioned into technology-led transformation.
Key Responsibilities
1. Strategy & Leadership
- Shape and execute the Professional Services strategy for key client portfolios, ensuring alignment with business and product objectives.
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Translate client transformation goals into scalable, technology-enabled solutions leveraging Skan.ai’s platform.
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Act as a trusted advisor to client executives, driving thought leadership and longterm value realization.
2. Client Delivery & Engagement
- Lead complex end-to-end delivery programs from discovery through implementation and adoption.
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Drive measurable client outcomes — focusing on process transformation, operational efficiency, and platform ROI.
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Oversee delivery governance, project success metrics, and client satisfaction (CSAT, NPS).
3. Consulting Excellence
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Bring structured problem-solving and change management rigor from consulting practice to every engagement.
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Mentor delivery teams on hypothesis-driven analysis, executive communication, and stakeholder alignment.
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Develop client playbooks, transformation frameworks, and best practices rooted in management consulting discipline.
4. Commercial & Financial Oversight
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Support P&L accountability for assigned client portfolios, focusing on utilization, profitability, and renewal growth.
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Partner with Sales and Product teams in solutioning, proposal development, and commercial structuring.
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Contribute to developing scalable pricing and engagement models (fixed-price, time & material, outcome-based).
5. Team Leadership & Capability Building
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Lead a team of engagement managers, consultants, and solution architects across multiple geographies.
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Build domain expertise in BFSI transformation and platform modernization.
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Foster a culture of consulting excellence, accountability, and customer success.
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Drive continuous improvement in project controls, quality assurance, and risk management practices.
Qualifications & Experience
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Education Bachelor’s degree in Engineering, Computer Science, or related field; MBA preferred (top-tier school desirable).
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Experience 15–20 years total experience, with at least 5–8 years in management consulting (e.g., McKinsey, BCG, Bain, Deloitte) and 5+ years in technology or cloud delivery leadership.
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Industry Expertise BFSI transformation, digital banking, payments, or data modernization.
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Platform Experience Exposure to cloud ecosystems (AWS, Azure, GCP) or enterprise PaaS/SaaS platforms (ServiceNow, Salesforce, Temenos, Mambu).
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Leadership Skills Demonstrated ability to lead cross-functional delivery teams and manage executive stakeholder relationships.
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Analytical Acumen Strong problem-solving, storytelling, and financial modeling skills from consulting background.
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Client Orientation Proven track record managing CxO relationships and delivering transformation outcomes.
Key Performance Indicators (KPIs)
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Client satisfaction (CSAT/NPS)
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Time-to-value and platform adoption metrics
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Portfolio profitability and utilization
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Project delivery success rate
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Repeat and upsell revenue
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Employee engagement and retention
Location & Travel Primary Location: [USA]
Travel: ~25–40% for client engagements and executive reviews
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
