Technical Requirements
- Working knowledge of Amadeus or Galileo GDS (mandatory).
- Experience in flight ticketing, fare calculation, and itinerary management.
- Knowledge of international and domestic airline booking procedures.
- Familiarity with visa documentation and travel regulations.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM or travel management software will be an added advantage.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Attention to detail and high level of accuracy.
- Good sales and negotiation skills.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Strong problem-solving and organizational abilities.
- Professional appearance and positive attitude.
Key Performance Indicators (KPIs)
- Accuracy of ticket issuance and reservations.
- Customer satisfaction and feedback scores.
- Response time to customer inquiries.
- Monthly booking and revenue targets.
- Conversion rate of travel inquiries into bookings.
- Adherence to operational and service standards.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
Work Location: In person
