Location: Chennai
Experience: 1215 Years
Work Mode: Hybrid
We are looking for an experienced Network Operations Lead to manage and drive APAC Network Operations for a leading global banking organization. The ideal candidate will have strong expertise in network operations, NOC management, service assurance, vendor management, and large-scale enterprise banking networks.
- Lead APAC Network Operations and ensure end-to-end network performance and service availability.
- Manage 24x7 NOC operations, incident resolution, change implementation, and service improvements.
- Drive ITSM processes including Incident, Change, and Problem Management.
- Manage network operations teams and multiple vendors to achieve agreed SLAs, RTO, and RPO targets.
- Present operational metrics and service reports to stakeholders and senior management.
- Lead transition activities from project implementation to operations.
- Ensure audit compliance and regulatory adherence.
- Develop incident response plans and foster a culture of continuous improvement.
- 1215 years of experience in Network Operations, Network Implementation, and Enterprise Network Management.
- Minimum 7 years of experience leading NOC operations.
- Strong expertise in Cisco SD-WAN, Routing, Switching, Firewalls, Proxy, and Load Balancers.
- Hands-on experience with Cisco, Palo Alto, F5, Check Point, and Fortinet technologies.
- Good understanding of SASE solutions, preferably Zscaler.
- Experience with network monitoring tools such as SolarWinds, PRTG, or Nagios.
- Strong knowledge of ServiceNow and ITSM processes.
- Experience managing teams of 1020 members.
- Understanding of Data Center Operations and Banking Network Environments.
- Banking or Financial Services domain experience.
- Certifications such as CCNP, CCIE, PCNSE, NSE-7, or ITIL.
- Familiarity with regulatory requirements such as MAS and RBI.
