Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
18 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and coordination.
Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have influencing and Advisory skills.
- Engage with multiple teams and responsible for team decisions.
- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.
- Lead efforts to improve operational processes and implement best practices to enhance system performance.
- Mentor junior team members by sharing expertise and guiding problem-solving approaches.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network architecture, protocols, and security principles.
- Experience with incident management and problem resolution in complex IT environments.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
- Skilled in creating and managing Requests for Change and maintaining comprehensive knowledge base documentation.
Additional Information:
- The candidate should have minimum 18 years of experience in Network Infrastructures.
- This position is based at our BDC7B - SEZ office.
- A 15 years full time education is required.
