Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft SQL Server Administration
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with teams to implement technology at the operating system level across all server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate efficiently within defined processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their technical skills.
- Monitor system performance and implement improvements to optimize efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server Administration.
- Strong understanding of database management and optimization techniques.
- Experience with backup and recovery strategies for SQL Server databases.
- Familiarity with performance tuning and troubleshooting SQL queries.
- Knowledge of security best practices for database administration.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft SQL Server Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
