This is a full-time on-site role in customer service for US customers, located in Bengaluru in 3 different location – Bellandur, Kengeri and Thanisandra.
The primary responsibilities of this role include handling inbound customer queries, resolving customer complaints, maintaining customer accounts, and ensuring customer satisfaction. Additionally, US Customer Service Agents will collaborate with team members to meet or exceed client expectations.
Qualifications
*Applicants must possess a high school diploma, a second-year pre-university certificate (2nd PUC), or hold a recognized three-year diploma from an accredited institution. Graduates from diverse academic backgrounds are welcome to submit their applications.
Skills
*Proficiency in English, both in spoken and written form, of an exceptional caliber.
*Demonstrated capacity to adeptly navigate and concurrently manage multiple computer software applications.
*Aptitude for functioning effectively within a high-velocity operational milieu, providing customers with solutions that are both lucid and succinct.
*Flexibility in terms of availability, encompassing the capacity to work during shifts that may encompass evenings, night shifts and rotational shifts.
*Adaptability to a work environment structured around performance-oriented objectives and targets.
Job Designation-
Customer Experience Agent
Job Type-
Onsite
Shifts – US Rotational and Night Shifts
5 days Working and 2 days Rotational or split off.
Benefits:
Transport: Free transportation from 8pm to 8am with door to door pick up and drop facility.
Life Insurance and Medical Insurance
Night shift allowance + Incentives
Pay: ₹320,000.00 - ₹350,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
