1. Customer Interaction & Support
- Handle inbound/outbound calls, emails, WhatsApp, and walk-ins.
- Resolve customer queries, complaints, and requests promptly.
- Maintain a professional, calm, and solution-oriented approach.
2. Issue Resolution
- Identify customer problems and provide accurate solutions.
- Escalate complex issues to relevant departments when required.
- Ensure proper follow-up until the issue is fully resolved.
3. Product / Service Knowledge
- Maintain strong understanding of company offerings.
- Clearly explain services, pricing, policies, and processes.
- Guide customers toward the most suitable solutions.
4. Data Management & CRM
- Record all interactions in CRM systems accurately.
- Update customer profiles, feedback, and service history.
- Track open cases and ensure timely closure.
5. Sales Support & Upselling
- Identify opportunities to upsell or cross-sell services.
- Assist in converting leads into paying customers.
- Support ongoing promotions and campaigns.
6. Customer Experience Management
- Ensure high levels of customer satisfaction.
- Collect feedback and report recurring issues.
- Contribute to improving service quality and processes.
7. Coordination & Communication
- Work closely with sales and management teams.
- Communicate customer insights and trends internally.
8. Compliance & Process Adherence
- Follow company policies, scripts, and SOPs.
- Maintain confidentiality of customer information.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
