Qualification: HSC-Graduate, with proficiency in English and local language.
1)Primary Responsibilities:
- To contact customers regularly via email/sms/wats app/tel.calling in terms of service due reminders, appointment booking, post service feedback calling and other promotional offers/camp.
- Follow communication procedures, guidelines and laid down policies.
- Generating PSF and appointments list from the DMS system.
- Preparing list and arranging Home visit for all PSF complaint customer.
- Updating information in DMS system related to feedback of customer (IFF/IFC etc.)
- Updating customers concerns (VOC) during PSF as per OEM norms.
- Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.
- Updating resolved complaints details in DMS and or Dealership defined process.
- Maintaining daily and monthly complaint monitoring report.
- To achieve the set business targets (appointment, PSF).
- To daily update appointments generated details in DMS.
2)Secondary Responsibilities:
- Act as single point of contact for service and related concerns.
- Daily /weekly/monthly MIS reports.
- Preparing list and organising pick up –drop facility of customer’s vehicle in coordination with service team.
- To manage service reception, attend customer and take care of customer lounge area as and when required.
To attend all training programmes organised by OEM/Dealership.
Job Type: Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Language:
Work Location: In person
