Job Summary
We are seeking a proactive and technically skilled IT Support Executive to provide end-user support and maintain the organization's IT infrastructure. The ideal candidate should have hands-on experience in desktop support, network devices, ERP applications, graphic design software, and security systems. The role requires troubleshooting hardware, software, and peripheral devices while ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide desktop and laptop support to users, including installation, configuration, and troubleshooting.
- Maintain and support Windows operating systems, printers, scanners, and other peripherals.
- Install, configure, and troubleshoot NComputing thin-client environments.
- Support and maintain Tally Prime ERP software, including user assistance and basic troubleshooting.
- Install and manage Microsoft Office applications and user accounts.
- Provide basic support for CorelDRAW and Adobe Photoshop applications.
- Configure and maintain CCTV surveillance systems, including camera setup and monitoring.
- Manage and troubleshoot Intercom systems and communication devices.
- Install, configure, and maintain Biometric Attendance and Access Control Systems.
- Perform software installations, upgrades, and patch management.
- Monitor system performance and ensure data backup procedures are followed.
- Coordinate with vendors for hardware repairs, warranty claims, and technical support.
- Maintain IT asset inventory and documentation.
- Ensure compliance with IT security policies and best practices.
Required SkillsTechnical Skills
- Desktop Support and Hardware Troubleshooting
- Windows Operating Systems (Windows 10/11)
- NComputing Installation and Support
- Tally Prime ERP Administration and User Support
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CorelDRAW
- Adobe Photoshop
- CCTV Installation and Maintenance
- Intercom Systems Support
- Biometric Attendance & Access Control Systems
- Basic Networking (LAN, Wi-Fi, TCP/IP)
- Printer and Peripheral Device Management
Soft Skills
- Strong problem-solving and troubleshooting abilities
- Good communication and user-support skills
- Ability to work independently and as part of a team
- Time management and multitasking capabilities
- Documentation and reporting skills
Qualifications
- Diploma / Bachelor's Degree in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in Desktop Support or IT Infrastructure Support.
- Relevant certifications in hardware, networking, or Microsoft technologies are an added advantage.
Preferred Experience
- Experience in manufacturing, retail, educational institutions, or corporate IT environments.
- Hands-on experience managing CCTV, Intercom, and Biometric systems.
- Familiarity with ERP support and user training.
Employment Type: Full-Time
Location: [Insert Location]
Experience: 2–5 Years (or as required
Pay: From ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
