Job Description:
Job Purpose
The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), Axway, Go Anywhere, and LDAP. This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.
Responsibilities
-
Design, plan and implementation of integrated solutions
-
Tune systems for maximum available performance
-
Respond to and assist in production operations in a 24/7 environment
-
Troubleshoot and resolve issues both proactively and as discovered
-
Application support and administration for Sterling Integrator and File Gateway, Go Anywhere, and other applications
-
Manage application configurations, patch levels, and evolution paths
-
Provide technical analysis, resolve problems, and propose solutions
-
Provide support to and coordinate with developers, operations staff, release engineers, and end-users
-
Educate and mentor team members and operations staff
-
Participate in after-hours support and change events
Knowledge and Experience
-
Degree in Engineering/Computer Science discipline or equivalent experience in Systems Engineering
-
5+ years broad experience with Sterling Integrator and File Gateway (MFT and/or EDI), Axway, and/or Go Anywhere
-
2+ years of Linux Operating Systems (RedHat variants preferred) experience
-
Top-tier analytics and problem solving
-
Strong initiative to learn and assimilate new software/technologies and improve business processes
-
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
-
Fundamental understanding of the SDLC processes, and tools (GIT, Jenkins, Puppet, Ansible, etc)
-
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
-
Functional Scripting Knowledge (GoLang, Python, Perl, BPML, JavaScript, Bash, PowerShell and/or others)
-
Understanding of SQL Database concepts (Oracle, MySQL)
-
Ability to work in a fast-paced service-oriented team environment
-
Customer focused, and dedicated to the best possible user experience
-
Communicate effectively with both technical and business resources
-
Fluent speaking, reading, and writing in English
Preferred Knowledge and Experience
-
1+ years of experience with LDAP systems
-
Experience in automation tool development and methodologies, such as Ansible or Puppet
-
Strong understanding of project management, organization, and time management
